Business process design is the method by which an organisation understands and defines the business activities that enable it to function. Process design is concerned with designing a business’ processes to ensure that they are optimised, effective, meet customer requirements, and support and sustain organisational development and growth. A well-designed process will improve efficiency and deliver greater productivity.

The most common initiatives behind business process design projects are:

• customer and supply chain management
• operational performance improvement
• business process integration and automation
• cost reduction
• new business opportunities.